Lura Castro-CMA

As a Certified Medical Assistant (CMA) with specialized certifications in Phlebotomy, EKG, IV therapy, TMS, CPR, and Clinical Laboratory Technology, She brings a comprehensive skill set that combines clinical expertise with strong administrative capabilities. She is responsible for administering Spravato and Transcranial Magnetic Stimulation (TMS) treatments, while closely monitoring patient compliance to ensure effective care. In addition, she manages various administrative tasks such as patient check-ins, scheduling, collecting copays, and facilitating medical record requests. She also handles prior authorization requests for medications, coordinate medication refills, and ensure timely follow-up on appointments and lab results. Her role requires her to offer compassionate support to patients in crisis, address concerns regarding treatments and medications, and de-escalate challenging situations with empathy and professionalism. With strong problem-solving and critical thinking skills, she excels in troubleshooting issues and ensuring the smooth operation of daily office functions while maintaining a high standard of patient care.