1. What is the URL for the patient to log in to the portal?
   a. Patients can access the Patient Portal using this link:
   https://patient-portal.prosperityehr.com/

2. Why isn’t a patient receiving patient portal notifications even though I’ve updated their email address in ProsperityEHR?
   a. If the patient previously validated/accessed their Patient Portal account using a different email address, they must log into the Patient Portal and update their email address there as well.
   b. Until the email is updated in the Patient Portal, notifications may continue sending to the previous portal email, even if ProsperityEHR shows the new email on the patient chart.

3. I have multiple patient accounts linked to my email. How do I switch between them?
   a. Log into the Patient Portal using your email and password.
   b. At the top of the page, click Switch next to the patient name.
   c. Select the patient account you want to view.

If you do not see the Switch option, the other patient account may not be linked to the same email address.

• Confirm both accounts are using the same email in the Patient Portal (see FAQ #2 for updating the portal email).

• If both accounts should share one login and Switch still does not appear, contact support so we can verify the accounts are connected correctly.